Engagement 2 · Live
AI Roadside Copilot
It's late, it's dark, and the coach won't build boost. Today that's a driver reading gauges to Prevost Action Service over the phone. This copilot triages the problem one question at a time, pulls what telemetry already knows, and assembles the dispatch packet — VIN, location, codes, photos — ready to send in one tap. This is the real model, live. Play the driver.
Investment
$15,000initial+$950/ month
Retainer is month to month — no term, cancel anytime.
Why this pays back
Shaving an hour off every roadside event protects load-ins — and load-ins are the product.
Prevost Action Service asks for the last four of the VIN and details. Michelin asks where you are. Tonight that's a driver on a dark shoulder reading gauges over the phone. The copilot assembles the whole dispatch packet — location, VIN, codes, photos — in one tap.
Setup timeline
deliberately conservative2 to 3 weeks from kickoff to a live copilot on every driver's phone — no hardware, mostly training it on your escalation tree.
The initial buys
- The copilot on every driver's phone — built for one thumb, at night, on a shoulder
- Trained on your escalation tree: Prevost Action Service, Michelin 24/7, your on-call mechanics
- One-tap dispatch packet with GPS, VIN, fault codes, telemetry trends, and photos
- Every transcript and packet lands in the shop's inbox — nothing lives only on a phone
- Driver rollout: a 15-minute walkthrough is the entire training
The monthly covers
- All model/API costs — no metering surprises
- Updates as your procedures or vendor contacts change
- New scenario tuning from real events it handles
- Direct support line to Matt
The ROI math
Year-one investment
$26,400
Break-even
One protected load-in — or an hour shaved off each of roughly 25 roadside events a year.
Expected year-one return
2–3×
Estimate, not a promise: Assumes ~2 hours of driver, dispatch, and mechanic phone time reclaimed per event, plus one avoided missed show every other year.
Speculative scope based on public materials and common patterns across touring coach operations. Real engagement is shaped together — see the note on the Overview tab.